Email Management Helps Tame Email Overload

Saturday, 12. March 2011

Email Management Helps Tame Email Overload

You’re in good company if, like other firms with no email management strategy, your employees are complaining they’re being overwhelmed by email. The convenience of email is quickly being lost in the time spent reading, responding to and managing it.

There are three important reasons to get your company’s email overload under control. Let’s examine how compliance, employee efficiency and electronic discovery are compromised by an unruly email management system. 

Compromised Compliance

If your employees regularly receive email with legal documents attached having a structured electronic content management (ECM) system is crucial. This would ensure that your emails related to documenting commitments and obligations are recorded, complete and easily retrievable.

Ask yourself these questions: “Do my employees always document receipt of business-critical documents by email?” and “What kind of legal documentation is received that isn’t being stored in a way that allows access by others?”

If you’re unsure of the answers to those questions, your company’s compliance with contractual and regulatory requirements could be at risk. Contracts received but not documented, changes made to legal documents but not tracked or saved in a centralized document management system are just two of the problems that arise when email remains unmanaged.

Compromised Employee Efficiency

Recent studies show that workers at major companies are spending at least one hour, and many of them up to three hours, every day reading, responding to and trying to manually manage email. Overflowing in-boxes keep employees chained to their in-box and away from their primary job duties.

Capturing, sorting, storing and retrieving email messages and attachments manually and not having  an automated record retention and email destruction schedule are some of the ways efficiency is compromised .

To get a picture of what email handling is costing you in terms of employee efficiency, multiply your total number of employees who receive email by one hour. That’s the minimum number of man hours per day you’re probably losing to inefficient email management.

Compromised Electronic Discovery

Electronic legal discovery is often necessary when litigation is filed by or against your company. It’s the process of retrieving and examining electronic records for information relevant to legal action or compliance reviews.

Being able to retrieve electronic documents and messages quickly is vital to a strong legal defense or compliance strategy, and mandated by law. Surprisingly, many companies still do not have a formal system for archiving employee email in a way that makes that retrieval straightforward.

Even worse, many companies have no written policies about when employee email can be deleted. You may find yourself forced to explain that critical messages were deleted by employees because no email retention policy was in place.

Additional Security

Security is always enhanced when email automation is implemented. Automated encryption and other critical security measures are built into the data capture and storage process. Centralized email storage, as opposed to local machine storage, reduces the possibility of a security breach. Automating the retention and destruction schedules for email throughout your organization removes the human factor and insures uniform compliance with your firm’s email policies.

An Affordable Solution

One or more of these roadblocks to efficient operation may already be affecting your company if it has no formal email management system in place. You may, however, have delayed implementing electronic content management due to concerns about cost, digital storage space and IT staffing requirements.

Fortunately, today’s sophisticated email management systems are within reach of most organizations. Because this type of system can be part of a full-featured document management system, it requires no additional IT staffing or hardware outlay. It is also easy to use and economical to implement.

You can actually realize significant savings through increased employee efficiency brought about by automated management and fast retrieval of documents and emails.  Having the ability to access this information off-site via a secure web–based document management repository further improves efficiency and minimizes costs.

A well-designed ECM system enhances security, increases employee efficiency and allows timely compliance with regulations and electronic discovery requests. If your employees are buried by email overload, it’s time to introduce centralized email management as part of a document management strategy at your firm. The efficiencies you’ll realize will have you wondering why you waited so long.

Mitch is the principal founder of Digiscribe, which he formed in 2002 to provide companies of all sizes with cost-effective paperless office solutions.

With over 20 years of experience in the information services industry, Mitch brings a wealth of expertise and insight to the company. He is a CompTIA Certified Document Imaging Architect (CDIA+); a certification that proves expertise in the technologies and best practices used to plan, design, and specify a document imaging, management system.

Mitch served as Chairman and Committee Member of the Association of Information and Image Management (AIIM) Document Management Service Bureau Executive Forum. He speaks at various industry seminars and trade shows.

In 1988, Mitch founded International Data Services (IDS) of New York. Under his leadership, IDS grew to become a leading data management company, providing data entry, data processing, coding and indexing services to corporations and service bureaus nationwide, as well as litigation support and database building services to leading law firms.

In 1997, Mitch merged IDS into ImageMax, a nationwide information management services company. While at ImageMax, he served as the National Sales and Marketing Manager and held a seat on the Board of Directors for three years.

Certifications
• Certified Document Imaging Architect (CDIA+)
• Digitech Systems Certified Reseller
• FileBound Certified Professional
• AnyDoc Certified Referral Reseller
Education
• MBA, Hofstra University
• Bachelor Degree, Hofstra University

Community Involvement
• Founding Member, Briarcliff Manor Education Foundation
• Midnight Run Coordinator (provides food and clothing to the homeless in metropolitan NYC).


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Lease Management For Humanitarian & Relief Flights Kenya/South Sudan/Somalia/DR Congo/Darfur/Chad

Thursday, 10. March 2011

Lease Management For Humanitarian & Relief Flights Kenya/South Sudan/Somalia/DR Congo/Darfur/Chad

Lease Management for Humanitarian & Relief Supplies for Cargo & Passengers in Kenya/South Sudan/Somalia & DR Congo.

Some Organizations spend huge amount of money on taking adhoc charter flights other than engaging a consultant to carry out feasibility study of the activities including movement of passengers & cargo to ascertain the viable way to carry out these project. It is important as an organization to have a feasibility study on all your projects on transport and logistics and you may even realize you have saved a quarter of your allocated budget on the project proposed.

Lease Management Of Aircrafts for Relief Supplies.

It is easier when you have volume of work especially in war torn areas like South Sudan, Somalia, Darfur, Chad, Afghanistan, Iraq, and Kosovo to have aircrafts on wet lease. The advantage of leasing aircrafts is that the more hours you fly in a month the lesser the rate per hour drops. Though in leasing you need to commit a certain amount of hours in a month of which you will pay whether you utilize them or not but you can form consortium with other organizations so that you can allocate each a number of hours and if it exceeds the guaranteed hours then you will get the rate per hour dropped. The advantage of leasing is that you will have exclusive use of the crew and aircraft and easy to handle emergencies especially when operating in remote areas and war torn countries. When leasing you has to carefully select the best aircrafts with the performance in the area you are operating and the work involved. For humanitarian & Relief Supplies the aircraft should to convertible into both cargo and passengers configuration within a short time. If the area of operation is inaccessible you can use aircrafts to do air-drops and ensure the aircraft has a bigger tonnage so that you can do a few trips in a day. All types of aircrafts are available for both wet and dry lease in different tonnage or seating capacity of 1 tone to 45 tones.

Humanitarian & Relief Flights in Mogadishu/Bosaso/Galgayo/K50/Kismayu/Marere/Guriel/Garowe (Somalia).

We have United Nations, European Union, on-Governmental Organizations, Africa Union; International Organizations provide humanitarian relief aid in terms of food, medicine, experts like doctors, engineers, consultants, teachers, community social workers to assist the citizen of Somalia to be able to leave like any other human being. These organizations have spend billions in transport, food ,education,medicine,textiles,mosquito nets to prevent malaria, seedlings for agriculture in ensuring that there is stability. They also organize for their personnel emergency evacuations to safer places when awar breaks or there is an attack.Unhcr which handles refugees do organize expatriation flights to refugee camps in Kenya namely, Kakuma, Daadab in Tanzania Ngara among others and ensure these citizens are given refugee status. European Union, United Nations have leased aircrafts that are stationed in areas where there is tidy security ready to monitor situations. Due to high insecurity in Somalia due to civil war the organizations operating there have put emergency preparedness plans in place incase of emergency evacuation, medical evacuations and air ambulance and the aircrafts used are jets or turbo prop which can fly at high attitude.

Humanitarian flights in Kenya.

Kenya is the host of many International, United Nations and Non-Governmental Organizations headquarters and regional offices and being the hub for all flights into/out with also Mombasa port serving Eastern & Central Africa region. United Nations and Non-Governmental Organizations had put Lokichogio in Northern Kenya as the hub to war torn countries like South Sudan, Darfur, Chad,DR Congo but with the signing of the CPA 2005 between the Southerners and Northerners which brought to an end of the 21 years of civil war in Sudan the hub was moved to Juba the capital city of the Government of South Sudan. In North Eastern Kenya Unicef,Wfp,NGOs have set up  stations to assist the people living their as it is semi-arid land and they have explored ways of assisting them in farming, diary farming, irrigations and introducing ways of reducing diseases in animals and people. The areas in Northern Kenya are Loyengalani,Lokichar,Lokitaung,Kaikor,Lokimariang,Lokichogio,Lodwar,Lokori and many others and North Eastern areas are Marsabit,Moyale,Sololo,Iliret,Laisamis,Kalacha,Korr,Wajir,Garissa,Modogashe,Hola,Bura,Takaba,Banisa,Elwak,Mandera,Rhamu and many others. Most of these airstrips need aircrafts with short take off and landing performance as they have a lot of potholes and some have been unserviceable for years as they are government airstrips. Only airstrips used by Amref and WFP, UNICEF, UNHCR are repaired and that is because they provide humanitarian aid. To these areas you can only get private charter flights and it is only Lokichogio and Lodwar where scheduled flights are operated to Lokichogio twice daily and Lodwar three times a week. In these areas also insurance companies are issuing medical cover for medical evacuation and air ambulance using both fixed wing and helicopters.

Humanitarian & Relief Supplies for Cargo & Passengers South Sudan.

After the signing of the Comprehensive Peace Agreement 2005 this opened the entire South Sudan with United Nations, International Organizations, on-Governmental Organizations moving to Juba as it was made the capital city. Whenever there was need for a private charter to airlift cargo or passengers it was to come from Lokichogio or Nairobi which was very expensive, but all this became history as air charter companies opened their base in Juba making the connectivity easier and cheaper to the interior of South Sudan. The airlines also started scheduled services to/from Juba which made air travel cheaper and affordable as competition was stiff and everyone trying to outsmart the other by price tag of war and this benefitted the travelers. There are scheduled flights for cargo and passengers from Juba to Rumbek,Malakal,Wau,Yei,Bentiu,Aweil,Yambio and for those with programs that can not meet scheduled flights can take charter flights as they are aircrafts ranging from 12.17,37 seater for cargo charter and passenger charter. You can get a scheduled flight from Nairobi, Wilson Airport via Lokichogio to Rumbek four times per week. You can charter flights from Rumbek or Juba to Darfur, Chad, Entebbe, Goma, Kigali, Bujumbura, for cargo or passenger aircraft. There flights from Entebbe (Uganda) to Yei, Rumbek, Juba, Nyal, Yambio, Akobo on scheduled and private charter flights. International organizations have also went as far as issuing covers for political and patient air ambulance & Emergency Medical Evacuation and these does not matter where you are as the logistics are all in place for air transport. In South Sudan everything is available from  motorvechicle manufacturing for Peugeot,Mazda,Toyota,Trucks,Mitsubishi,mobile phone companies, telecommunication software,banks,security firms, construction companies, clearing& forwarding firms,footwear,textile,bookshops ,hoteliers, and many others.Infact in South Sudan you can do filming safaris of the Nile and even do cultural safaris and for one to take photos of the people you need their consent. There wild animals to like, snakes, monkeys, crocodile, hippos, lions which you can do scenic safari. South Sudan is a tourist attraction country with many activities happening just like any other tourists destination.

Humanitarian & Relief Flights DR Congo.

This country has been in war for many years and its one of the richest mineral country in Central Africa.It has its capital city in Kinshasha.Many Non-Governmental Organizations and United Nations have their base in Lubumbashi, Goma, Mbuji Mayi when the provide humanitarian aid from and United Nations has deployed peace-keeping forces in DR Congo due heavy fighting by the government and the rebels group. The International fraternity including Africa Union always do organize dialogue conferences between the rebels and government .Children are suffering and Unicef, World Vision, Care International, Save the children among others have stepped in to ensure there is no child abuse for labour that is the rebels using children as soldiers and also they get aproper diet to stop them from suffering from nutrition. Many organizations have leased aircrafts to provide relief supplies to various regions withing DR Congo. Some take adhoc charter flights for cargo or passenger flights. We have airlines operating schedule services to Lubumbashi, Kinshasha and Goma. There are tourists flights into DR Congo for gorilla safaris as the monkey species, Chimpanze, Baboon are found in the Congo forest. Other services available in DR Congo are air ambulance, emergency evacuation flights, medical evacuation flights, private executive jet flights, aerial survey & photography, helicopter flights, scheduled and non-scheduled flights for cargo & passengers among other aviation related activities.

You can get humanitarian & Relief flights from anywhere in the world and with the specifications of the aircraft you require which will be determined with the airport/airstrip lenghth, width and surface of the runway and the attitude.

Anthony Juma is the Editor and Senior Aviation Director at Wings over Africa Aviation. 
This is an Air Charter Company that specializes on Humanitarian & Relief Charter Flights  Kenya/South Sudan/Somalia/DR Congo/Darfur/Chad. The website has guided many organizations in achieving their air transport dream. For more information and guidance, visit the site at http://www.wingsoverafrica-aviation.com/index.php?option=com_content&view=article&id=57&Itemid=67


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Ease The Confusion With Computer Maintenance Management Software

Wednesday, 9. March 2011

Ease The Confusion With Computer Maintenance Management Software

Does your maintenance department have a hard time trying to keep track of all of the necessary repairs and preventative maintenance procedures that must be performed in order to keep your business running as smoothly as possible?  If so, then you need to check out incorporating computer maintenance management software into their daily routine.

This software is designed to help the maintenance department keep track of all the vital information that they need in order to decrease the down time of machines that break down and the possibility of having to wait on parts.  This software will let them know that scheduled maintenance for a particular machine is just around the corner, it will let them know what parts they will need for the maintenance procedure, when it should be performed in order to be the most beneficial for the company as a whole.

Scheduled downtime versus unplanned downtime means that the required maintenance can be performed quickly, efficiently, and without decreasing production or your bottom line.  Computer maintenance management software has the ability to help make this a reality in your business.  Schedule downtime around the least busy shift to where it doesn’t affect the company negatively.  Doesn’t that sound great?

There are many more benefits to incorporating computer maintenance management software into your maintenance department.  To learn more about this software, make sure that you contact a customer service representative of a company that specializes in this type of software to answer any of the questions that you may have and to learn just how this amazing software can affect your business and help you to increase your profits.  Plus, do not forget about the fact that it will help to make the daily routine of your maintenance workers easier while helping them to stay more organized in every aspect.

Ashcom Technologies provides knowledge-based business solutions to clients through a multitude of strategies and tools. In the process, clients receive a sustainable competitive advantage through the implementation of proactive strategies and technologies. Computerized Maintenance Management Systems (CMMS) plays a large role in this process. Contact us today! 3917 Research Park Drive, Suite B4 Ann Arbor, MI 48108 Phone: 1-800-366-0793 www.ashcomtech.com


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Plan for recovery with debt management services

Sunday, 20. February 2011

Plan for recovery with debt management services

As Winston Churchill said during World War II, “he who fails to plan, is planning to fail.” He was absolutely 100% correct, especially when it comes to managing debt and navigating tricky or hazardous financial waters. Without clear, informed, impartial and experienced debt advice and debt management plans, carefully considered and put together by a debt management company who knows what they’re doing, you could be in trouble. Anyone in the unfortunate position of being in debt could easily end up finding themselves in more unnecessary bother if they ‘fail to plan’.

Of course even to get to the stage of seeking debt management services needs the realisation that there is a problem that needs solving. All too often people or organisations who are running at a loss and sinking ever deeper into the red are reluctant to face up to the realities of their situation. It’s all too common to simply ignore the signs, however clear they are and just wish things better. To trust that there will be an upturn. Unfortunately though, things rarely sort themselves out. Extracting yourself from the financial mire needs a lot of hard work, clear planning, the support of your creditors and more often than not the guidance and debt advice of a suitably skilled debt management company to pull it all together.

Debt management services come in many shapes and sizes. You don’t have to look too hard to find a whole host of different organisations peddling their wares. A quick Google search on anything from debt management or debt management services will quickly turn up hundreds of different options all likely proclaiming to be the easiest and the best.

Perhaps the smartest advice when seeking help is to make sure that you identify a company that offers free, impartial and experienced professional advice. Look for a partner who won’t charge you for their input and has no bias when it comes to making recommendations. That way you can be confident that you really are getting a solution that suits you and your specific requirements, not their quotas or other hidden agenda.

Plan to recover from your debt dilemma by working with a company you can trust

The Debt Advice Trust has been created to help people in serious debt get good, honest, impartial advice. It is an organisation having debt management specialist providing debt help and bankruptcy advice.


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Leeds Property Management Inc

Thursday, 10. February 2011

Leeds Property Management Inc

About Ben Leeds Property
In 1970 a team from Strathclyde University demonstrated that the old tenements had been basically sound, and could be given new life with replumbing with kitchens and bathroom. The Corporation acted on this principle for the first time in 1973 at the Old Swan Corner, Pollokshaws. Thereafter, Housing Action Areas were set up to renovate so-called slums.

History
The English word house is derived from the proto-Germanic hud-dos, thought possibly to be a derivative of the verbal root hûd ‘to hide’ (see OED, s.v. house). Terms in other languages show varying derivations.
The oldest house in the world is approximately from 10,000 BC and was made of mammoth bones, found at Mezhirich near Kiev in Ukraine. It was probably covered with mammoth hides. The house was discovered in 1965 by a farmer digging a new basement six feet below the ground.

Ben Leeds Property Info :P ost Second World War, more ambitious plans, known as the Bruce Plan, were made for the complete evacuation of slums to modern mid-rise housing developments on the outskirts of the city. However, central government refused to fund the plans, preferring instead to depopulate the city to a series of New Towns Again, economic considerations meant that many of the planned “New Town” amenities were never built in these areas.

Ben Leeds Property
Services and facilities
Essentially the apartment hotel combines the flexibility of apartment living with the service of a hotel. Many of the apartments take advantage of prime locations with panoramic views of cities seen through wall to ceiling windows. Suites usually include high quality finishes, broadband connection & interactive TV, servicing and integrated kitchen and bathroom. High quality leather sofas in the living area and king size beds bring the hotel experience to a whole new level. Those are the luxuries, they also come with the basics: satellite or cable TV, washer, dryer, dishwasher, cooker, oven, fridge, freezer, sink, shower, bath, wardrobes, all the furnishings to be expected in a luxury home. Self contained apartments usually provide kitchen facilities that travel residents are able to cook foods at their convenience


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Cmms Maintenance Management Software

Tuesday, 25. January 2011

Cmms Maintenance Management Software

CMMS that schedules work orders of Preventive Maintenance Software equipment, is an integral component of any efficient maintenance department. It will perform efficiently and  provide a overall good result. Web CMMS will not only reduce your maintenance costs, but will minimize emergency repairs and downtime, resulting in an increase in overall profitability. Explosion of the CMMS Preventive Maintenance Software industry in recent years, selecting your software has become a far more complex task.

CMMS Software involves extensive investigation and evaluation. Some of the most important issues to consider when deciding which CMMS Maintenance Management Software is right for you are cost, stability of the vendor, program features, fast implementation, support availability, and last but not least availability of a demonstration program. Computer Maintenance Management System provides great strategy for a company and it offers for Web Based CMMS a low initial cost, as well as expandability, resulting in the delivery of the greatest value for your dollar.

Program features are another important component of choosing a Maintenance Management Software. For more complex operations there may be a need of Web Based CMMS Software bar coding for inventory and customizable reporting.Distributors offer a base program with the option of adding modules in Asset Management Software, which are available immediately or as needed in the future. This is a great option to have as your CMMS Maintenance Software becomes more efficient and additional features and customizations are desired.

Features of Computerized Asset Management Software wizards or other automated entry will make implementation exponentially faster and will have you on your way to maintenance efficiency in very little time.

NEXGEN Utility Management is the parent company that developed the NEXGEN Asset Management software. NEXGEN Utility Management was established as a result of the utility management industry’s demand for increase performance and efficiency by improving asset management. These asset management industry drivers have led the establishment of NEXGEN to partner with agencies to develop “Strategic Solutions for Next Generation Asset Management“.


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Copyright(c) 2008 Steven Bell / SWB Engineering. A web-based application that manages maintenance work orders generated from projects, planned tasks, and unplanned tasks. Automatically generates repetitive tasks based on user defined maintenance intervals. Provides instant notification of maintenance staff through e-mail, e-mail enabled cell-phones or PDAs. Tracks maintenance hours and costs and recommends replacement when user defined threshold is exceeded. Tracks pending and historical maintenance activities and costs by equipment, work center, and department. Tracks the work-load and work history of individual technicians for workload planning and personnel evaluation. Tracks spare parts by equipment and consumption date.

The Advantages of Enterprise Asset Management Software

Sunday, 23. January 2011

The Advantages of Enterprise Asset Management Software

Many companies that depend heavily on the performance of their assets are opting for upgraded Enterprise Asset Management systems to deal with the changes in the global economy. These systems enable them to reduce the costs that have been brought on by the use of the assets. While all companies have to depend on their utilities, some organizations are more dependent. For example, institutions in the field of healthcare, IT, and manufacturing industry cannot function if all their assets do not perform properly.

These new systems provides new insights into the way in which equipment should be designed, constructed, installed, used, and the maintained so that the costs are kept to a minimum. When some equipment does not function properly, the system enables the management to decide whether they should acquire new equipment or repair the existing one. The term enterprise is used because these systems take into the account the requirements of all the departments and areas of operation of organizations.

As newer methods of managing assets are developed for the benefit of the companies that can barely function without uninterrupted function of their facilities, people are switching to Enterprise Asset Management Software because there are several advantages of doing so.

The first advantage is that complex tasks like whole life planning, life cycle costing, and preventive maintenance schedules of the assets are prepared by the software without much intervention from the employers. The employers have to merely make sure that they provide the Enterprise Asset Management Software with the required facts and figures.

This software makes life easier of the managers because the data that is presented by the program is processed. Hence, the mangers do not have to go through all the minute details and then arrive at decisions.

Most importantly, these programs provide the mangers with frameworks that they can use to determine how to adapt to changes in the production pattern of the organization. For example, if the customer base of a company expands, the compilation of the data by the software will enable the management to choose the most feasible mode of expansion to ensure that too much is not invested.

The software also eases the burden of the employees by performing the routine tasks like preparing schedules, maintaining inventory records, assigning material, and providing alerts when new material is required.

So when are you opting for Enterprise Asset Management Software?

 

Facilligence provides a complete Enterprise Asset Management Software designed specifically to meet your organization’s needs.


Article from articlesbase.com

The Advantages of Enterprise Asset Management Software

Sunday, 23. January 2011

The Advantages of Enterprise Asset Management Software

Many companies that depend heavily on the performance of their assets are opting for upgraded Enterprise Asset Management systems to deal with the changes in the global economy. These systems enable them to reduce the costs that have been brought on by the use of the assets. While all companies have to depend on their utilities, some organizations are more dependent. For example, institutions in the field of healthcare, IT, and manufacturing industry cannot function if all their assets do not perform properly.

These new systems provides new insights into the way in which equipment should be designed, constructed, installed, used, and the maintained so that the costs are kept to a minimum. When some equipment does not function properly, the system enables the management to decide whether they should acquire new equipment or repair the existing one. The term enterprise is used because these systems take into the account the requirements of all the departments and areas of operation of organizations.

As newer methods of managing assets are developed for the benefit of the companies that can barely function without uninterrupted function of their facilities, people are switching to Enterprise Asset Management Software because there are several advantages of doing so.

The first advantage is that complex tasks like whole life planning, life cycle costing, and preventive maintenance schedules of the assets are prepared by the software without much intervention from the employers. The employers have to merely make sure that they provide the Enterprise Asset Management Software with the required facts and figures.

This software makes life easier of the managers because the data that is presented by the program is processed. Hence, the mangers do not have to go through all the minute details and then arrive at decisions.

Most importantly, these programs provide the mangers with frameworks that they can use to determine how to adapt to changes in the production pattern of the organization. For example, if the customer base of a company expands, the compilation of the data by the software will enable the management to choose the most feasible mode of expansion to ensure that too much is not invested.

The software also eases the burden of the employees by performing the routine tasks like preparing schedules, maintaining inventory records, assigning material, and providing alerts when new material is required.

So when are you opting for Enterprise Asset Management Software?

 

Facilligence provides a complete Enterprise Asset Management Software designed specifically to meet your organization’s needs.


Article from articlesbase.com

Service Management Software – 3 Benefits To Mapping Your Business Processes

Monday, 3. January 2011

Service Management Software – 3 Benefits To Mapping Your Business Processes

Implementing a service management software tool, getting the facts over time primarily will give you an excellent ITIL service desk implementation.  Tracking and resolving incidents is one of the major goals of a service desk software solution. However, what you measure, the way you measure, the reports you create and how you interpret the results can bring you help desk best practice.

The first priority is to map out your business processes from an incident being reported – where it goes to, who it goes to, what do they do and then the various paths that are taken depending on the incident and what happens after that. The companies with best practices have a lot of up to date documentation available whereas others without the documentation still know what to do with an incident once it is logged. However, does this make the best use of the available information? Are there other opportunities to get more value from the investment made in people and technology?

It is very possible that well thought out business processes will help develop staff measurement indicators, create real time, in depth dashboard reporting that give the immediate facts and help make business decisions and respond to critical situations with clear escalation procedures.

Staff Measurement
Performance measurement is fundamental to getting best practice. Often, incident resolution is achieved quickly, but with the help of many of your staff. How do you measure the value each staff member contributes?   For example, if you were running statistics on closure rates, the person who opens and closes the incident might get all the closure rates, but the resolution might have actually come from other people. You need to look at how the system is tracking who has worked on what and which piece of data you’re going to report on. Knowing this gives you a much clearer way of understanding how well your staff are performing.

Dashboard Reporting
Dashboard reporting is a growing trend as companies want to understand in real time how they are progressing against their performance benchmarks. Today’s systems allow you to develop graphs and drill down to see what are the underlying records immediately. Dashboards can be made available to service staff, call centre managers and business unit management. For example, a graph can show the currently logged, active or waiting incidents. Everyone in the service value chain can quickly make decisions based on live data, although the view can be different depending on responsibilities.

This capability is very important because the team leader will want to see their team’s current workload and they might have to adjust that workload for each person. People on the front line might have a different view as well, depending on your process.  You may have a closed loop process where an incident comes into a customer service representative person, is resolved by many, but comes back to same representative to deal with the customer. The customer service rep needs to see whether service levels may be breached and will have a graph or an alert so that escalation procedures need to be invoked, priorities changed.

Escalation Procedures
Part of managing your service levels is to have escalation procedures in place. Many service desk software systems have these in built and customer service staff and management follow these procedures based on alerts. These alerts are different for various organisation levels. For example, your dashboard should give you the first idea of the progress of incident resolution. However, if a service level may be breached, a customer service representative might be alerted, if it continues an automatic notification goes to customer service management and then possibly to the business.

Often, a customer service representative waits for the customer to provide additional information to resolve an incident. For example, if a screen shot of an error has been requested and the customer does not respond, then having the ability to “stop the clock” until the information is received gives a more correct indication of how quickly the incident is being resolved. It also allows service desk staff to escalate to the business when the required information has not been given.

To get the best return on your service management software, mapping your business processes so that they are well defined and understood will give you the best chance of achieving best practice. While customer satisfaction with fast and accurate incident resolution is the goal, your business processes will help you better define staff measurement, dashboard reporting for great customer communication and escalation procedures to deal with potential service level breaches quickly and decisively.

Antony Dutton of Aaromba uses best of breed technology and methodologies to provide solutions to improve sales and marketing with CRM software, Service Management Software and customer service with ITIL Service Desk and Service Desk Software.


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Debt Management And Why It Matters

Wednesday, 22. December 2010

Debt Management And Why It Matters

Debt management isn’t just a fancy way of borrowing from Peter to pay Paul or taking out an even larger loan to settle money owed. Debt management and debt management programs play a vital role in helping individuals and companies get to grips with the state of their finances and cope with their financial obligations. It’s a way of cutting through the fear and concern surrounding debt and getting to the very heart of how best to organise it so that it can be repaid as cost effectively and as efficiently as possible.

It’s worth remembering too that when it comes to debt it isn’t just the creditors who suffer through not being paid what they are due. Debt management services are there as much to help alleviate the stress and the pain of a situation from the debtor’s perspective. Problems that if left unmanaged and allowed to continue to run their natural course might easily spiral out of control and make the situation worse for all parties. If you owe money that you are finding difficult to repay or have been in that situation in the past then you will know how unpleasant it can be. It’s in no-one’s interests for debt to remain unpaid and unmanaged.

One more thing to bear in mind is that if you do find yourself in the unfortunate position of having to seek debt management, UK agencies that are impartial and independent are on hand to help you avoid the less scrupulous organisations that thrive on people’s financial weakness. These less scrupulous organisations may, if you are not careful, leave you in a significantly worse state than the one you started in. In other words, if you are in the difficult position of owing money that you are struggling to repay and find yourself with limited options, then you are potentially vulnerable to exploitation. Going to debt management services that have no vested interest in partisan support for one side or the other can help you avoid that situation.

Fortunately when it comes to debt management. UK consumers are lucky enough to have a wide range of free, independent and experienced debt management programs offering experienced and helpful debt management advice and guidance to help you turn your situation around.

The Debt Advice Trust has been created to help people in serious debt get good, honest, impartial advice. It is an organisation having debt management specialist providing iva advice and debt consolidation help.


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